TRUCK Field Technician & Customer Support Specialist – Africa & Middle East
Pubblicato il 04-08-2026 - Iveco Group in Piemonte
Why Join Us?
At IVECO, we're committed to delivering excellence in every vehicle we put on the road. As a Field Technician & Customer Support Specialist for the AME region (Africa & Middle East), you'll play a pivotal role in supporting our dealer network and strategic customers across diverse and demanding markets. If you are passionate about solving complex technical challenges, enjoy working directly in the field, and thrive in an international environment, this is your opportunity to make a real impact.
Your Mission
You will act as the technical and operational reference for the AME region, combining hands-on field engineering activities with the management of strategic Key Accounts. You will provide advanced technical support to dealers, workshops, and end customers, ensuring rapid resolution of vehicle issues while supporting direct sales opportunities and long-term customer partnerships across the region.
Key Responsibilities
- Provide advanced field engineering support to dealers, workshops and customers across the AME region, ensuring effective diagnosis and resolution of complex technical issues.
- Conduct on-site investigations at dealer and customer locations, acting as the primary technical reference during critical vehicle and product-related cases.
- Support the AME Customer & Product Support Manager and Service Zone Managers on technical matters and product performance monitoring.
- Act as the liaison between the field and internal functions, coordinating actions with Quality, Engineering, Parts and Product Support teams.
- Deliver technical coaching and guidance to dealer workshop personnel to improve diagnostic capability and repair quality.
- Travel extensively across the AME region to support network operational performance,
customer satisfaction and vehicle uptime.
- Manage strategic Key Accounts, supporting direct sales activities and developing strong relationships with key customers and fleet operators.
- Support tenders, fleet projects and other commercial initiatives, ensuring alignment between customer requirements and IVECO capabilities.
What We're Looking For
- Qualification in mechanical engineering, automotive engineering, or a related technical field.
- Fluency in Italian and English (mandatory); Arabic and/or French are considered a plus.
- Strong knowledge of truck aftersales operations and commercial vehicle systems.
- Proven experience in diagnostics and troubleshooting of mechanical, electrical, and electronic vehicle systems.
- Experience working directly with workshops and customers in the field.
- Proficiency in MS Office and diagnostic platforms.
- Customer-facing experience and strong relationship management skills.
Preferred Tools & Systems
- eTIM (technical literature)
- IWD (diagnostic tool management)
- Esomweb (vehicle electronics database)
- RSS (Teleservices)
- Power (parts catalogue)
Key Competencies
- Strong problem-solving and analytical skills.
- Hands-on approach with the ability to work effectively in workshop and customer environments.
- Excellent communication and stakeholder management capabilities.
- Customer-oriented mindset with strong interpersonal skills.
- Self-motivated with excellent planning and organizational abilities.
- Autonomous, proactive, and solution-oriented.
- Strong relationship management and negotiation skills.
- Willingness to travel extensively across Africa & Middle East.
- Ability to perform effectively under pressure and in multicultural environments.
What We Offer
- A dynamic, multicultural work environment.
- Opportunities for professional growth and development.
- A central role supporting both technical excellence and strategic customer relationships across the AME region.
- High visibility and impact within the organization.
- The opportunity to work directly with key customers and contribute to the success of IVECO in emerging markets.
Travel Requirements: Expected 30% of time
SALARY RANGE
Contratto Collettivo Specifico di Lavoro per Iveco Group
2° Gruppo Competente
Salary Range: 40.000-45.000€
Variable payment as per CCSL The successful candidate's placement in the range and final offer will be determined by their experience, skills, qualifications and internal equity considerations.
Starting from recruitment, management of people is based on legitimate business considerations only, such as experience, knowledge, skills, education, performance, potential, and the Company's core values.
The Company is committed to acting impartially to eliminate any form of direct or indirect discrimination or undue preference, while supporting and nurturing a culture based on mutual respect and on valuing differences to foster and promote the expression of everyone's potential: this is both due to its people and in the interest of its own progress.