Night Auditor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79n445

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Our commitment to associates, guests, owners, and communities has helped make Pyramid and our properties among the most recognized in hospitality. We have received accolades from USA Today, The Boston Globe, The Houston Chronicle, Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

About the Property

Naples Bay Resort & Marina is a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality that Naples is known for.

What We’re Looking For

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for guests. This role serves the key hours where service is of utmost importance, typically from 11 pm to 7 am.

Your Role





- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking a sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Generate, print and distribute daily and weekly reports
- Ensure the Night Audit procedures are followed with great attention to detail
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed

Qualifications

- Must have the ability to work the overnight hours
- High attention to detail
- High school diploma or equivalent
- Strong desire to make an impact on other people
- Outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast‑paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays

Compensation

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79n445