Mercier Consultancy MD is seeking experienced Italian-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. The successful candidates will provide exemplary customer service to Italian-speaking clients, assisting with product inquiries, technical support, and after-sales service.

Key Responsibilities

- Deliver excellent customer support to Italian-speaking customers via phone, email, and chat concerning electronic products and services.
- Provide technical assistance, troubleshooting, and product information to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with product and technical teams to resolve complex issues effectively.
- Stay updated on the latest product developments, company policies, and industry trends.
- Contribute to continuous improvement initiatives to enhance customer experience.

- Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
- Experience in customer service or technical support, preferably in the electronics industry.
- Strong communication and problem-solving skills with a customer-oriented approach.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Knowledge of CRM systems and digital support tools.
- Willingness to relocate and work in Greece.
- Passion for technology and commitment to delivering excellent service.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Premio
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...

Italian-Speaking Customer Experts for an Electronics Leader - Work In Greece

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