Italian Player support specialist for gaming department in Sofia Bulgaria

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79nwsn

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for an Italian Player Support Specialist in our gaming department, based in Sofia, Bulgaria! If you have a passion for gaming and are fluent in Italian, this is your chance to embark on a rewarding career.

As an Italian Player Support Specialist, you will be the primary contact for our Italian-speaking players, assisting them with their inquiries, troubleshooting their issues, and ensuring a top-notch gaming experience. Join our vibrant team and help enhance our gaming community!

Your Key Responsibilities

- Offer exceptional support to Italian-speaking players through various communication channels, including chat, email, and forums.
- Troubleshoot player issues and resolve queries efficiently to maximize player satisfaction.
- Collect feedback from players to inform improvements in our gaming services and product offerings.
- Maintain detailed records of player interactions in our support system.
- Work collaboratively with other departments to streamline operational processes and enhance problem-solving.




- Contribute to the development and execution of best practices for player support.

- Fluency in Italian is required; proficiency in English is advantageous.
- A strong passion for gaming with insight into current gaming trends and communities.
- Prior experience in customer support or a related role in gaming is a plus but not mandatory.
- Excellent communication skills, both written and verbal, with the ability to effectively engage players.
- Strong analytical and problem-solving skills with a proactive approach to resolving player queries.
- A positive attitude and the ability to work well in a collaborative team environment.
- Willingness to adapt in the fast-paced environment of the gaming industry.

- Financial support during relocation
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79nwsn