Help Desk Technician
Pubblicato il 02-08-2026 - Sharp Brains in Lazio
pSkill Set: Helpdesk Support Technician Level 1 /ppContract: B2B/Freelance /ppLocation: Florence, Italy /ppDays per week: Onsite on demand /ppLanguage: English Italian /ppRoll Type: Dispatch /ppbr / /ppKey Responsibilities: /ppbr / /pp1.
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
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Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
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Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
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Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
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Administered approved software installations, updates, and security patching in coordination with IT policies.
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Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
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Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
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Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
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Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
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Assisted with Active Directory tasks, basic user account management, and smart hands support.
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Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
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Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
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Followed ITIL practices for incident, problem, and service request management in corporate environments.
/ppbr / /ppNote: Freelancers are preferred /p