Customer Success Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79odjb

ppEstablishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company. /p pOur Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries. /p pSince 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion. /p pThis is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women’s aesthetics industry. /p h3About the Role /h3 pTo provide exceptional customer service based on the company’s mission and vision, quality policy and product knowledge to ensure the highest level of satisfaction, including processing orders accurately and timely, replenishing stock based on incoming orders, complaint resolution and coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions. /p h3Responsibilities include the following /h3 ul liProcess sales orders; track orders and investigate issues. /li liProcess and report invoices for payment and credit notes for returns. /li liRespond to inquiries from customers regarding status of sales orders. /li liFollow up backorders and offer replacements to customers.



/li liCoordinate pick-ups with customers and logistics providers. /li liProcess and edit orders received from customers and resolve any discrepancies. /li liCollaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers. /li liPartner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement. /li liAssess multiple tasks, and develop plans to complete them in a logical and efficient manner /li /ul h3Job Specifications /h3 ul liEnglish and Italian at professional level /li liKnowledge of supplies, equipment, and/or services ordering and inventory control /li liExceptional attention to detail /li liAbility to prepare routine administrative paperwork /li liAbility to maintain a consistent high level of attention to detail /li liMinimum of 2-years of Customer Success experience /li liProficiency in MS Office tools (Outlook, Excel, Word). Knowledge of SAP is a plus. /li liAbility to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support /li liFull company benefits package /li liInteresting competitive compensation plan /li liBirthday day off /li liWorking for a thriving multinational that is financially very healthy growing fast /li liWorking in an international environment with different cultures /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79odjb