Field Support Specialist / It Support Engineer ( Backfill )
Pubblicato il 02-08-2026 - TECEZE in Colle di Val d'Elsa
Field Support SpecialistLocation: Castelfranco di Sotto (PI)Duration: 12 MonthsJob DescriptionInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.Inventory management.Imaging of laptops & desktops.Printer Management.Assistance in fixing issues for conference rooms and working with vendors for room setup.Hardware/software troubleshooting and resolution.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies.Network & sharing printer installation.Knowledge of Office 365 support.Coverage/compliance software installation and troubleshooting.Good communication skill.Good knowledge of DHCP, DNS.Maintain IT inventory, coordinate vendor support,
and assist with procurement.Support Mac devices.Strictly adhere to defined Service Level Agreements (SLAs).
Support recurring meetings, events, and after-hours activities as required.Document incidents, problems, and resolutions for future reference and for the knowledge base.L1 level network troubleshooting and resolution for LAN connectivity.Hands & feet support to backend team for network/server/application issues.Working with vendor support contacts to resolve technical issues.Labeling racks & devices.Server mounting/movement.Hands & feet support for DC (Compute, Storage, Backup, Network).
Must support physical servers, network devices, storage systems, perform device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
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