Specialist - Firenze

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79p6d2

As a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys.
You will monitor KPIs, manage omnichannel services, and develop staff to achieve store objectives.
The role combines operational excellence with people leadership in a dynamic, multinational retail setting.
You'll contribute to Sephora's mission of inspiration and inclusion while shaping daily store outcomes and customer experiences.tailored welfare offersfree beauty product giftsemployee discounts on Sephora productsMeaningful Rewardsopportunities for learning and growthpositive social and environmental initiatives (Sephora Stands)Monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, AOV, units per ticket) and oversee omnichannel services (Sephora+, Click & Collect, App downloads)Track and improve store and team performance, implementing corrective actions when neededManage department team and develop skills and talentsUphold quality standards for makeup, skincare, fragrance,



and Sephora Collection; provide technical trainingResolve disputes and foster team spirit to hit goalsBrief the team on results and monthly objectives; ensure best Customer Journey and adherence to guidelinesMonitor and share daily results with Store Manager and team; ensure compliance with procedures and commercial policiesOversee in-store service performance (internal/external) and stockroom management; coordinate Booxi platform activitiesCoordinate with Trade & Communication Department for events, masterclasses, and Digiclass; support store HR and commercial strategiesManage stock levels per replenishment cycles and merchandising strategies3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic multinational retailKnowledge of key commerce KPIs; budget management, analysis, and daily reportingBusiness and goals orientation; strong relationship management; proficient in EnglishAnalytical and reporting skills; strong planning and organization abilitiesAs a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79p6d2