Associate - Technology Operations Support
Pubblicato il 04-08-2026 - Experteer Italy in Roma
Associate - Technology Operations Support
In this role, you will support the deployment of world-class Digital Workplace experiences for colleagues and engineering teams worldwide. You will help run local technology operations, ensure smooth service delivery, and keep stakeholders aligned with technology goals. You will troubleshoot issues, support deployments, and contribute to continuous service improvement in a fast-paced, on-site environment. This position offers hands‑on work with cutting‑edge tools and a pathway to influence workplace technology across international teams.
- premio
- Oversee local Technology Concierge operations, including daily service delivery, capacity planning, and coverage for Digital Workplace activities
- Coordinate Health & Safety activities and support local compliance in collaboration with the Service Delivery Manager and Health & Safety Department
- Attend stakeholder calls to align on Digital Workplace goals, products, and priorities
- Troubleshoot capacity/availability issues, support moves/adds/changes, and perform server software installation/configuration as needed
- Ensure quality standards for documentation, reporting, and process adherence in Service Delivery and asset management
- Support problem resolution, escalations, major incidents, and crisis coordination when required
- Contribute to continuous service improvement via knowledge management and QA-ready articles
- Perform core technical duties to support infrastructure implementations and deployments of dynamic platforms
- Create technical design and implementation documentation; participate in test planning and execution
- Resolve infrastructure compatibility issues and collaborate with other technical teams; provide on‑site support when required
- Record and update call data in a service management tool; ensure asset repair quality per guidelines
- Plan and support streaming events; manage local stockroom and inventory of workplace tech assets
- Act as Third Party Relationship Manager for local Digital Workplace vendors and support governance and service performance
- 3-5 years hands‑on experience in a similar role with diverse operating systems and network protocols
- Proficiency in English and Italian (written and verbal)
- Technical knowledge of Windows and/or iOS
- Expert knowledge of Active Directory and Group Policy
- Expert Windows OS and macOS skills
- Excellent Android/iOS skills with MDM and JSS
- Expert knowledge of Office 365 deployments and release management
- Basic knowledge of corporate network topologies
- Basic knowledge of Firewalls and VPN technologies
- Experience with EUC applications and enterprise EUC management toolsets
- Experience deploying and supporting desktop images and applications to enterprise EUC estates
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