AI Data Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79pi34

ppMSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately‑owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment. /p pFrom a one‑vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. /p pMSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India). /p pMSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company. /p pWith over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines. /p pWorking within an international office and engaging in cross‑country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth. /p pIn 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business. /p pDo you recognize yourself? Then come work with us and be part of MSC’s family! /p h3Dynamics 365 – AI Data Analyst /h3 pWithin the OneVision Dynamics 365 Customer Service Team, the AI Data Analyst is responsible for driving the adoption of Artificial Intelligence capabilities within the Microsoft Dynamics 365 Customer Service platform. Working closely with Product Owners, Business Analysts, Microsoft engineering teams and business stakeholders, the role focuses on analyzing large data sets, implementing AI solutions from Proof of Concept to production rollout,



and continuously improving AI‑powered features to support business growth and digital transformation. /p pThe ideal candidate has experience working with Machine Learning models, Large Language Models (LLMs) and AI‑driven solutions, demonstrates strong analytical and problem‑solving skills, and is passionate about leveraging data and AI technologies to improve customer service processes and business outcomes. /p h3ROLE AND KEY RESPONSIBILITIES /h3 ul liCollaborate with Product Owners, Business Analysts and business stakeholders to understand business requirements and identify AI‑driven opportunities. /li liAnalyse large and complex datasets to extract actionable insights and support data‑driven decision making. /li liDesign, implement and support AI functionalities within the Dynamics 365 Customer Service platform, from Proof of Concept through production rollout and ongoing administration. /li liCollaborate with Microsoft engineering teams to enhance Dynamics 365 out‑of‑the‑box AI capabilities and contribute to product improvements. /li liMeasure, monitor and continuously optimize the performance and effectiveness of AI features using data analysis and operational metrics. /li liWork closely with Business Analysts to improve Large Language Model (LLM) prompts, Retrieval‑Augmented Generation (RAG) solutions, and apply evaluation techniques such as simulation and shadow testing. /li liContribute to the evolution of AI‑Ops processes, operational tooling and governance to ensure reliable and scalable AI solutions. /li liCollaborate with development and QA teams to define, implement and execute testing strategies for AI‑enabled functionalities. /li liDevelop and maintain reporting and dashboards to monitor CRM adoption, AI feature usage and business performance. /li liIdentify opportunities to improve AI models, data quality,



automation processes and overall Dynamics 365 platform performance. /li /ul h3QUALIFICATIONS AND EXPERIENCE /h3 ul liBachelor's Degree in Computer Science, Information Technology, Data Science or equivalent work experience. /li liStrong experience with SQL and Python for data analysis and AI solution development. /li liExperience working with Machine Learning models, Large Language Models (LLMs) and Generative AI technologies. /li liExperience analysing large datasets and transforming data into actionable business insights. /li liFamiliarity with Retrieval‑Augmented Generation (RAG), prompt engineering and AI evaluation methodologies is considered an advantage. /li liExperience working in Agile delivery environments. /li liKnowledge of Microsoft Dynamics 365 Customer Service and Microsoft AI technologies is considered a plus. /li liExperience with AI‑Ops practices, monitoring and operational support for AI solutions is considered an advantage. /li liExperience in the shipping or logistics industry is considered a strong asset. /li liProfessional command of English, both written and spoken. /li /ul h3Diversity and Inclusion /h3 pThis job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003). /p h3What we offer /h3 pWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group. /p pMoreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to agevolazioni all employees. /p pOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79pi34