Desktop Support Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79pqe1

pService Area High Level Scope Sub Scope /ppLSS - Local Site Support User On Prem IT support " - Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.) /pp - Provisioning and deprovisioning of corporate devices (laptops, phones) /pp - Replace broken devices with temporary devices in accordance with Ericsson's processes /pp - Provide technical guidance to end users for day-to-day IT issues within the office environment /ppbr / /pp - Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)." /ppOffice IT Infrastructure Support " - Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice ) /pp - Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet /pp - Network connectivity basic troubleshooting (example : Wi-Fi, LAN) /pp - On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage . /pp - Basic tasks for PABXs where applicable in coordination with L2 teams /pp - Print equipment receipt, install, and test the printer. /ppbr / /pp - AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support /pp - Workplace monitor deployment, testing, and logistics handling /pp - Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions. /pp - Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)



/ppbr / /pp - Coordinate with vendors or local service providers for repairs and equipment replacements as needed. /ppbr / /pp - Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team. /ppbr / /pp - Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner...) /ppbr / /pp - Assist during internal/external audits SOX and other compliance" /pp"Asset Management: " " - Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures /pp - Tag /Label assets following Ericsson's guidelines /pp - Test devices upon arrival store securely in Ericsson-provided facilities (may include mounting /demounting in racks). /pp - Image in stock devices with latest approved OS images /pp - Update records regularly to maintain accurate inventory information. /ppbr / /pp - Perform periodic audits of hardware assets to ensure compliance with Ericsson's asset management policies following Ericsson's instructions. Provide timely reports on asset status to relevant stakeholders as required. /pp - Wipe devices and arrange for their disposal in accordance with Ericsson's approved Disposal Process (including Inform the asset owner and provide certificate evidence as required). /pp - Arrange temporary laptop loans from local stock. /pp - Coordinate warranty repairs /pp - Clean/check devices before redeployment /pp - Offsite Tape management coordination with 3rd party supplier (where applicable) /pp - Assist during internal/external audits SOX other compliances" /ppProject Based Site Support " - Support for office moves, equipment relocations, or hardware refresh projects /pp - Assist local business events such as AEMs, demos (demand based) " /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79pqe1