Desktop Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79ptoi

Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract

Location

Venice (Onsite)

Employment Type

Freelance / B2B Contract

Engagement

On-Demand Dispatch | Ticket-Based Work

We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands‑on technical assistance in enterprise environments.

Key Responsibilities

- Provide onsite desktop and deskside support for hardware, software, and network‑related issues
- Perform IMAC (Install, Move, Add, Change) and break/fix activities
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
- Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking
- Manage Active Directory user accounts, password resets, and group memberships
- Support Microsoft Intune and/or SCCM for device imaging, software deployment, and endpoint management
- Troubleshoot BitLocker encryption and recovery key issues




- Update service tickets and documentation while adhering to SLA and ITIL processes
- Escalate complex technical issues when required

Requirements

- 3+ years of experience in Desktop Support, EUC, or IT Support
- Hands‑on experience with Active Directory
- Experience with Microsoft Intune and/or SCCM
- Experience supporting BitLocker encryption and recovery
- Strong knowledge of Windows 10/11 and Microsoft 365
- Basic networking and hardware troubleshooting skills
- Excellent communication and customer service skills
- Ability to travel to customer sites and respond to dispatch requests
- Own laptop and standard IT toolkit preferred

Rate Card

- Hourly Rate: €30 /hour
- Half-Day (up to 4 hours): €90
- Full-Day (up to 8 hours): €140

This is an on-demand dispatch role, not a full-time position. Engineers are engaged on a ticket-by-ticket basis depending on customer requirements.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79ptoi