MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers withcomplex vehicle issues.
You'll be the escalation point when others can't fix it — helping reduce downtime and deliverfirst-time-right repairs.
What you'll do:
Support dealerships and repairerson-site and remotely
Diagnose and resolvecomplex electrical, electronic, and drivability faults
Use OEM tools (e.g.wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identifyroot causesusing wiring diagrams and technical documentation

Support bothindividual cases and wider technical issues across fleets
Create cleartechnical reports and case updates
Coach technicians and providehands-on guidance
Feed recurring issues into continuous improvement
What you bring:
Strong experience inautomotive diagnostics / technical support / workshop or field service
Proven ability to fixcomplex electrical/electronic faults
Hands-on use ofOEM diagnostic tools
Confidence readingwiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge
Modern vehicle systems:powertrain, ADAS, body electronics
Networks:CAN / LIN / FlexRay
Diagnostic methods:root cause analysis, guided diagnostics, flashing
Language
Working proficiency in Italian and English required (written and spoken)
Additional information:
CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi, Livello 2
RAL *********** EUR

Automotive Flying Doctor (Diagnostic Technician)

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