Floor Manager - Venice

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79q43j

ppGolden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. /p h3Description /h3 pWe are looking for a passionate talent to build our customer experience. /p pThe candidate will join the store team located in Venice. /p pThe position will report directly to the Store Manager. /p h3MISSION /h3 pThe Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed. /p ul liCollaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s /li liSupport the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard /li liActively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up‑selling and cross‑selling strategies /li liSupport the team in providing customer insight about pricing and timing of all store services available /li liEnhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback,



and building personalized customer experiences /li liBuild relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions /li liEnsure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling /li liDrive Omni channel sales in a fast‑paced environment by utilizing all available tools and technology /li liEnsure that the team proactively manage clienteling activities in coordination with CRM department /li liActing as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements /li liActively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales /li liIs always prepared on training manual on all GG collections and categories and is able to train the team /li liSupport and inspire the new staff throughout the onboarding experience /li liAssist the Management in overseeing and supervising daily store operations,



including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health safety standards /li liAdopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware. /li /ul h3Key requirements /h3 ul liFluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. /li liSales background: previous experience preferably in retail sector in similar role /li liStrong communication skills, with the ability to listen actively and engage thoughtfully /li liA problem solver who can identify issues, evaluate solutions, and make informed decisions /li liA team player who values collaboration and can work towards common goals /li liEffective time management, prioritizing tasks efficiently /li /ul pLocation: Venice /p pWe are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do. /p pIn alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non‑discriminatory recruitment process based on objective, gender‑neutral criteria. /p pWe focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79q43j