Operation Optimization Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79qqye

Within the CTO Italy Operations team, the Operational Optimization Specialist plays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting the Italian LE Business Units.

The position focuses on operational process analysis, identification of inefficiencies, reduction of recurring incidents, and technology obsolescence management, with the objective of improving service quality and ensuring business continuity.

Operational Process Optimization

Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement

Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability

Support the standardization of operational processes by promoting best practices and structured approaches

Collaborate with technical and business teams to ensure alignment between processes, systems, and operational objectives

Obsolescence Analysis

Conduct structured assessments of existing systems and tools to identify components approaching end-of-life or no longer supported

Evaluate operational risks related to technological obsolescence and propose mitigation actions

Contribute to the definition of upgrade or replacement roadmaps, ensuring service continuity

Support and coordinate transition activities in collaboration with involved teams

Analyze root causes of recurring incidents and operational issues

Define and implement medium- to long-term corrective and preventive actions

Monitor the effectiveness of implemented solutions and promote a continuous improvement mindset

Document solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge base

Stakeholder & Cross-functional Collaboration

Work closely with technical, operations, and business teams in complex, multi-stakeholder environments

Support effective communication across different functions involved in operational processes





Contribute to the management of optimization initiatives and projects in multi-cultural contexts

Requirements

Bachelor’s or Master’s degree (preferred) in Engineering, Computer Science, Economics/Management, or related fields (or equivalent experience)

Leadership experience in complex, multi-stakeholder environments (typically 3+ years overall)

Strong written and spoken communication skills in English; Italian is a plus depending on context

Solid technical knowledge of IT and operational environments

Ability to apply ITIL best practices and manage complex projects using structured Project Management methodologies

Basic data analysis skills to support operational decision-making

Skills

Experience managing projects and activities in complex, multi-cultural environments

Strong communication and interpersonal skills

Mental flexibility, proactive attitude, and strong problem-solving orientation

Ability to work collaboratively with cross-functional teams

What we Offer
We offer employment at the V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.

Gross annual salary ranging between 40K€ and 45K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.

We also offer

Lavoro da remoto and flexible hours

Corporate welfare system

Supplementary health insurance and discounted insurance policies

Training and development

Structured continuous learning paths (technical and managerial)

Career development programs within the Group

Access to learning platforms and internal mobility opportunities, including international

As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79qqye