Operations Lead
Pubblicato il 04-08-2026 - Altro in Roma
Schedule: 5 days a week, on-site
Monthly rate: €1,650 net
Join our Operations team in Rome! As an Operations Lead, you’ll keep our tours running smoothly, ensuring exceptional experiences for our travelers. From supporting guides and confirming logistics to greeting clients and managing bookings, you’ll be at the center of the action in a full service tour operation servicing all of Italy.
About us
ItaliaTours is the on-the-ground experience team behind ItaliaPass, delivering unforgettable travel moments across Italy. As part of the ItaliaPass family, we specialize in guided tours, curated activities, and personalized service that help travelers experience the real Italy - effortlessly and joyfully. Our team works behind the scenes and face-to-face to make every traveler’s journey smooth, memorable, and truly unforgettable.
What you'll do
Provide top‑notch customer support with meeting points and real‑time itinerary questions
Support tour guides with logistical needs and day‑of coordination
Manage tour cancellations, modifications, and rebookings
Act as an in‑country expert and ItaliaPass resource for our customers and Traveler Experience team
Book and verify services with 3rd party suppliers (phone/email outreach required)
Handle admin tasks including schedule changes, customer rescheduling, and tour notifications
Communicate changes in meeting points, times, closures, or itinerary updates
Liaise with guests at our Rome lounges (Termini, Veniero, Borgia Gallery) – greet clients, answer questions, ensure smooth experiences
Manage private tour requests and coordinate Rome & Rail tour packages
Remain flexible and responsive to operational needs – though schedules are generally fixed, a nimble mindset is key
Who you are
You have at least 2 years experience working in the Italian tourism industry
You thrive in fast-paced, dynamic environments where no two days are the same
You see beyond the day‑to‑day tasks and understand the big picture: creating seamless and unforgettable Italian vacations for our customers.
You’re reliable, organized, and calm under pressure
You enjoy helping others and take pride in delivering top‑tier service
You’re tech‑savvy and comfortable navigating booking systems, email, and support platforms
You have excellent communication skills in English and Italiano
You’re a problem‑solver who can think on your feet and adapt quickly; you also prevent problems before they happen by being scrupulous in nature
You’re comfortable both behind a laptop and face‑to‑face with travelers
Flexibility and a can‑do attitude – you’re ready to jump in wherever needed to make things run smoothly
Candidates who do not possess the above requirements will not be considered. We look forward to meeting you!
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