Technical Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79rjj0

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.

Invii la sua candidatura dopo aver letto i requisiti di competenza e qualifica per questa posizione, riportati di seguito.

You could be the next 'Nozomier'! If this sounds like you, read on.

In this role you will:

- Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
- Provide post-sales break‑fix, consulting, and collaboration with all stakeholders to resolve technical issues.
- Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
- Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
- Develop and maintain core competency on Nozomi Networks entire product line and technologies.
- Create knowledge base content where none exists while updating existing to correctly position solutions.
- Understanding of critical account infrastructure and technical environments.
- Provide white-glove treatment for critical accounts.




- Replicate and reproduce customer issues in the lab prior to escalating issue internally.

To be successful in this opportunity, you will have:
- Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
- Experience in network security in a support, design, consultancy or operations role.
- Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
- Knowledge of common networking, security protocols and applications.
- Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
- Strong knowledge of information security principles.
- Strong communication (written/verbal) and presentation skills.
- Solid working proficiency in both written and spoken English.
- Ability to operate in settings with strong confidentiality and data privacy protocols.
- Comfortable using FreeBSD.
- Knowledge of PostgreSQL.
- Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
- Experience in the field of Industrial Control Systems (ICS) security projects. xysqume

Benefits
- Work‑Life Balance
- Unparalleled Flexible Time‑Off

Successful candidates will be subjected to background verification checks.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79rjj0