Junior IT HelpDesk and NOC Operator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79rna8

About Prysmian
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Prysmian is the world leader in the energy and telecom cable systems industry. Each year, manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector.

We are 30,000+ employees across 52 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Team Overview and Job responsibilities

Part of the Global IT Center of Excellence you will be part of a Global community of IT enthusiasts located in Romania but directly working with our teams located all over the world and with our HQ.

Opportunities to travel for projects and support internationally.

Your main accountabilities are going to include:

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- Act as a specialist in Network Delivery and IT Help Desk Operations, contributing to related project delivery in your own area

- Interface in coordination with internal and external resources and Local IT (in agreement and collaboration with Local IT Managers)

- Contribute to the restoration for all major service incidents, managing all their different phases: from service restoration and impact communication to post incidents reviews

- Testing training documentation/materials and training execution

Who are we looking for?

We are looking for candidates with the following key competences:

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- A specialist in Helpdesk support and Network delivery & monitoring

- Ability to manage AMS and projects delivery for WAN, LAN & IT Security

- Knowledge in major service incident management, ensuring service restoration and impact communication

The ideal candidate holds:

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- Experience in working with Service Management processes that meet the business needs and are aligned to ITIL best practice

- A "hands‑on" approach, working in a dynamic and fast‑paced environment

- Cisco CCNA studies

- Experience in working with PC, servers, routers, WiFi, Windows Operating System

- Research and self‑study attitude

- Good English written and oral communication skills

- Desirable ITIL knowledge

Equal Opportunity Employer Statement

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the success. Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their potential. Prysmian strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian bases its decisions on principles of equality, with evaluations based on the type of position and on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Data Protection

Your application data will be treated according to our Data Protection Policy. xysqume If you believe you require assistance to complete this form or to participate in an interview, please let us know.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79rna8