Partner Operations Manager, Amazon PARP

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79t9k4

The Partner Operations Manager will support the country lead with all aspects of product installation and maintenance in Italy as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies. Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Amazon

Hub PARP is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

The applicable collective agreement for this role is CBA for employees of Logistics, Delivery and Shipping Sector. The position is classified at level 1 or above, depending on the candidate's skills, competences and experience.

Key job responsibilities

Strategic Leadership & Operations:

- Lead end-to-end installation, maintenance, and post-installation operations (removal, decommissioning, moves, resizing) for Pickup and Return Points across assigned markets
- Drive strategic projects including new product launches (Gen5 lockers), geographic expansion, and process improvements aligned with business objectives

Supplier & Vendor Management:

- Manage complex supplier relationships across installation and maintenance services, negotiating contracts to achieve 90%+ SLA compliance
- Scale supplier capacity strategically, ensuring redundancy on critical services while driving cost reductions

Hardware Sourcing & Inventory Management

- Own hardware sourcing strategy, importation logistics, and inventory management across multiple countries and locker generations
- Optimize inventory allocation through refurbishment programs, cross-country transfers, and demand forecasting to minimize holding costs

Process Optimization & Automation

- Leverage AI tools and low/no-code solutions to streamline operational processes, targeting 15-30% productivity gains through automation

Financial Management

- Manage program finance including purchase orders, invoice processing, and P&L; ownership for assigned cost centers
- Work within imparted budgets while identifying savings opportunities through supplier optimization and process improvements

Stakeholder Management & Influence:

- Partner with cross-functional teams (Business Sales, Quality, Product/Tech, Finance, Marketing)



to support business objectives
- Influence internal and external stakeholders through data-driven insights and strategic recommendations

Data Analysis & Performance Management:

- Conduct deep-dive analyses to identify root causes of operational issues and improvement opportunities
- Monitor and report on KPIs including 99%+ uptime targets, DPMO, FTDS, cycle time, and cost performance
- Establish dashboards and alarming mechanisms to proactively flag performance deterioration

Operational Excellence & Change Management:

- Maintain network reliability through proactive maintenance strategies and quality control mechanisms
- Lead teams through operational transformations, new technology implementations, and process redesigns
- Promote adaptability to rapid business changes and scaling requirements
- Bachelor's degree or equivalent professional experience in operations, supply chain, business administration, or related field
- 3+ years managing end-to-end operational processes including installation, maintenance, or field service operations
- Demonstrated experience managing supplier relationships and negotiating service level agreements with measurable performance improvements
- Demonstrated experience using project management tools to deliver projects on time with documented milestone tracking
- Demonstrated experience managing budgets exceeding $1MM annually including purchase orders and invoice processing
- Demonstrated experience conducting data analysis to identify operational issues and implementing solutions with measurable KPI improvements
- Demonstrated experience managing hardware inventory or physical assets across multiple locations
- • Bachelor's degree or equivalent professional experience in operations, supply chain, business administration, or related field
- • 3+ years managing end-to-end operational processes including installation, maintenance, or field service operations
- • Demonstrated experience managing supplier relationships and negotiating service level agreements with measurable performance improvements
- • Demonstrated experience using project management tools to deliver projects on time with documented milestone tracking
- • Demonstrated experience managing budgets exceeding $1MM annually including purchase orders and invoice processing
- • Demonstrated experience conducting data analysis to identify operational issues and implementing solutions with measurable KPI improvements




- • Demonstrated experience managing hardware inventory or physical assets across multiple locations
- Master's degree in Business Administration, Operations Management, Supply Chain Management, or related field
- 5+ years in operations management within logistics, last-mile delivery, or retail technology sectors
- Demonstrated experience managing 3+ vendors achieving 90%+ SLA compliance while reducing costs by 15%+ annually
- Demonstrated experience implementing GenAI or agentic AI tools to automate processes resulting in 15%+ productivity improvements with quantified savings
- Demonstrated experience leading strategic projects involving new product launches or geographic expansion with $2MM+ documented business impact
- Demonstrated experience influencing senior leadership through data-driven presentations resulting in approved investments or strategic pivots
- Demonstrated experience optimizing P&L; performance achieving cost reductions while maintaining service quality metrics
- Demonstrated experience developing operational strategies that scaled capacity without proportional headcount increases

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For tempo parziale hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Milan, ITA - 44,300.00 EUR Annually

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79t9k4