IT Manager
Pubblicato il 04-08-2026 - Mandarin Oriental in Cortina d'Ampezzo
Key Responsibilities
IT Operations & Pre-Opening Setup
- Support the pre-opening phase of Mandarin Oriental Hotel Group for Cortina d'Ampezzo, ensuring the full deployment and readiness of all IT systems prior to opening.
- Oversee daily IT operations, providing first-line support to colleagues and second-line support to guests, ensuring seamless and timely resolution of technical issues.
- Coordinate the installation, configuration, and testing of all hotel IT infrastructure, including servers, endpoints, network devices, and guest-facing technologies.
- Ensure all systems are fully operational in line with opening timelines, brand standards, and guest experience expectations.
Cluster Alignment & Governance
- Ensure full alignment with Mandarin Oriental corporate IT standards, policies, and procedures, working in close coordination with the Cluster IT function across Lago di Como and Cortina.
- Support the standardization of systems, cybersecurity protocols, and operational processes across the cluster.
- Act as the key on-property IT contact for corporate teams, vendors, and ownership representatives.
IT Infrastructure & Systems Management
- Monitor, maintain, and optimize IT infrastructure, ensuring maximum uptime, performance, and SLA compliance, particularly during peak seasonal operations.
- Manage and support core hospitality systems, including PMS, POS, VoIP, and back-office applications.
- Oversee telephony systems, including IP telephony, call routing, and voicemail configuration.
- Troubleshoot network connectivity issues and perform configuration adjustments to ensure stable and secure connectivity across the property.
Seasonal Operations & Peak Management
- Ensure IT readiness and resilience during high-demand winter and summer seasons, proactively identifying risks and implementing mitigation plans.
- Support rapid ramp-up of systems and users at the beginning of each season, including onboarding of seasonal colleagues.
- Guarantee minimal downtime and business continuity during periods of high occupancy and operational pressure.
IT Team & Vendor Management
- Coordinate IT activities, including daily support, maintenance, and project work, ensuring appropriate prioritization.
- Manage relationships with external vendors and service providers, ensuring service quality, responsiveness, and cost control.
- Support the development of junior team members and promote a culture of accountability, service excellence, and continuous improvement.
Change Management & Projects
- Oversee IT projects, upgrades, and system implementations, ensuring minimal disruption to operations.
- Manage change requests following corporate protocols, including testing, documentation, approvals, and rollback procedures.
- Participate in pre-opening project planning, including budgeting, timelines, and resource allocation.
Cybersecurity & Compliance
- Ensure full compliance with Mandarin Oriental IT security standards, as well as local regulatory requirements (including GDPR and PCI DSS).
- Monitor system security, manage endpoint protection solutions, and ensure timely patching and updates.
- Collaborate with corporate IT security teams on incident management, audits, and remediation plans.
- Deliver IT security awareness training to colleagues and ensure adherence to internal policies.
Candidate Profile
Requirements
- Proven experience in a similar IT leadership or supervisory role, ideally within luxury hospitality or complex operational environments.
- Strong technical background in IT infrastructure, networking (LAN/WAN), and systems administration (Windows Server environments and virtualization).
- Experience with hospitality systems (PMS, POS, VoIP) is highly desirable.
- Familiarity with Audio Visual (AV) systems and event technology is a plus, particularly in a luxury resort context.
- Demonstrated ability to operate effectively in pre-opening environments and/or seasonal operations.
- Strong problem-solving skills and ability to manage multiple priorities under pressure.
- Excellent interpersonal and communication skills, with a service-oriented mindset.
- Fluency in English is required; Italian is strongly preferred.