Global IT Service Desk

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79uhro

As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr.

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Group locations, helping them with their devices, accounts, and key applications.

Your Responsibilities Provide first-level technical support for hardware, software, and network issues

Support IT systems in manufacturing environments

Classify and prioritize user requests using our IT Service Management tool

Resolve issues directly or escalate them to specialized IT teams

Configure, maintain, and support client devices and peripherals

Set up new workplaces, laptops, and desktops

Collaborate on IT projects

Maintain the internal IT documentation and the knowledge base

Occasionally travel to company locations as required Your Profile Degree in IT or equivalent professional experience

Strong knowledge of Microsoft Windows, Android, and iOS devices

Familiarity with PC hardware and software architecture

Experience with Active Directory and Microsoft 365 user administration

Independent, solution-oriented approach





Excellent interpersonal skills in an international environment Good command of English and very good proficiency in either Italian or German Your Benefits Global Mindset: Working in an international environment

Nature meets Design: Working in the midst of greenery in a highly modern and sustainable workplace

Perfect Start: An individual "Onboarding Program" and support from your buddy

Food: An in-house canteen, fresh fruit and snacks

Childcare: An in-house daycare center and “Dr.

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Care”

Family: workplace recognized with the 'auditfamilieundberuf' certificate

Long Term Wellbeing: Health and pension fund and in-house fitness program

Growth: Dr.

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Academy with a variety of training opportunities and language programs

Playtime & Team Spirit: Calcetto, table tennis, lunch roulette in the in-house garden

Magic Moments: Company parties, events, and gift

Delivery: Private parcel delivery

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79uhro