Commercial Technical Support Manager France & South Europe
Pubblicato il 04-08-2026 - Ecolab in Vimercate
Join Ecolab as Commercial Technical Support Manager France & South Europe and help customers achieve safer, cleaner and more efficient operations. In this role, you will lead technical support across France, Iberia and Italy, partner closely with sales, marketing, R&D; and customer-facing teams, and ensure that our product, application and service expertise delivers measurable value in the market.
What You Will Do:
- Lead the technical/applicational support strategy for France, Iberia and Italy, aligning local market priorities with European technical service goals.
- Manage and develop a team of four technical/scientific associates across Europe, creating focus, clarity and strong collaboration across countries.
- Act as a key member of the country cluster leadership team and collaborate with sales, marketing, technical service, R&D; and customer teams.
- Provide expert technical guidance on Ecolab products, applications and dispensing equipment to field sales, corporate accounts, distribution partners and customers.
- Support customer opportunities, tenders and roll-outs by translating technical and chemical expertise into clear, value-based recommendations.
- Partner with commercial teams to identify customer needs, performance goals and opportunities to improve efficiency, reduce total cost of ownership and deliver measurable value.
- Build trusted technical relationships at customer sites through meetings, workshops, audits, industry forums and in-field support.
- Lead troubleshooting and complaint support by combining product knowledge, application expertise, sample management and quality processes.
- Coordinate field testing for European innovations and support successful launches through familiarisation trials,
refresher training and market implementation support.
- Capture market intelligence and voice-of-customer insights to help identify gaps, shape innovation opportunities and strengthen the product and service portfolio.
- Work with sales leaders to identify technical capability gaps and define training priorities that strengthen field execution.
- Champion safe working practices during travel, customer visits and all on-site activities.
What You Will Bring:
- Master’s degree in chemistry, chemical engineering or a comparable technical discipline.
- At least five years of experience in technical service, research and development, product application support or a related field, with leadership responsibility.
- Strong customer focus and the ability to translate technical expertise into practical business value.
- Proven ability to lead change, inspire people and manage multiple priorities across countries, functions and stakeholders.
- Excellent communication and collaboration skills in both in-person and virtual environments.
- Strong planning, organisational and strategic thinking skills, combined with a hands-on approach and a digital mindset.
- Fluency in English & Italian, both written and spoken. Spanish language skills preferred
- Willingness to travel up to 50% across the region.
- Preferred location: Vimercate, Italy.
About Ecolab:
At Ecolab,
we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world.
We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Ecolab’s commitment to diversity, equity and inclusion (DE&I;) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
Apply today and join one of the most ethical companies with over a hundred years of history.
Compensation Range:
The annual pay range for this position is 75,300-94,200-113,100 EUR this position is eligible for annual premio
Benefits:
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
Collective Agreement Information (Italy):
In Italy, Ecolab applies the National Collective Labour Agreement for the Chemical Industry (CCNL Industria Chimica).