Technical Customer Support (Low Voltage) - Apprenticeship

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79wnu1

ppWe are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan. /p pThe Electrical Products Business Unit (EP) provides a comprehensive portfolio of low‑voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital‑ready solutions for power protection, control, and distribution. /p pDuring the apprenticeship, you will receive comprehensive training to develop your technical and customer‑facing skills, supported by a dedicated mentor. /p pYou love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity. /p h3Your Challenge /h3 ul liProviding first‑level technical support via hotline to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels…) /li liHandling incoming calls, emails, and tickets, ensuring timely and effective resolution /li liSupporting customers in troubleshooting and resolving technical issues /liliEscalating complex cases to internal experts and ensuring proper follow‑up /li liManaging customer requests, complaints, and service cases /li liSupporting the creation of technical documentation, FAQs, and knowledge base articles /li liCollaborating with sales, engineering, and service teams to ensure a high‑quality customer experience /li liMonitoring ticket status and maintaining accurate case documentation in CRM tools /li liSupporting after‑sales processes, including warranty claims and technical clarifications /li liContributing to the identification and implementation of AI‑driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support services /li /ul h3Required entry qualifications /h3 ul liYou are under 30 years of age (Italian Apprenticeship requirements) /li liYou have acquired a Diploma,



bachelor’s or master’s degree in electrical engineering, electronic engineering or similar /li liStrong interest in low voltage electrical products and technical support /li liProficiency in English and Italian /li liExcellent knowledge of MS Office /li liKnowledge of electrical distribution systems and of CRM will be considered a plus /li liStrong communication and customer orientation skills /li liAnalytical thinking /li liDisplays strong learning agility, intellectual curiosity, and adaptability /li liAbility to work in a team and manage priorities /li liWillingness to learn and grow in a technical support/customer service role /li liPassion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service quality /li liEligibility to work in Italy /li /ul h3What We Offer /h3 ul liFlexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement. /li liWelfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options. /li liNever stop growing: plenty opportunities for continuous and individual learning journeys /li liAn inclusive team culture where you can be yourself /li /ul pFor apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate’s educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL). /p pSiemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79wnu1