Junior IT Helpdesk

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79xtyj

**DoveVivo by Joivy**
Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples. **Our Group**
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands: - DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow!: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan **ROLE & TEAM** As a Junior IT Helpdesk you will join our super IT Team in providing technical assistance and support related to issues with their computer hardware, software, or other IT systems. **Here below are some examples of your core activities**: - Respond to service requests via the help desk ticketing system and direct personnel requests for technical support;
- Perform routine maintenance on all user accounts;




- Provide support for remote employees and general troubleshooting/resolution;
- Help manage both laptops and smartphones lifecycle.
- Proficiency in english (both speaking/writing);
- Either first hand experience or good knowledge on Office 365 and Microsoft related products;
- Ability to troubleshoot basic issues on both Windows 10/11 and MacOS;
- Able to properly identify and escalate issues. **People say that you are**: - Communicative and social - we’re a friendly bunch and great communication is the key to be successful in the role.
- Dedicated to continual improvement - we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page.
- Collaborative and helpful - we go much further when we help each other improve whenever and however we can.
- Problem-solver by nature - we have loads of interesting challenges in our Joivy Space which require some creative thinking.
- Proactive at heart - we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario. **What you'll find in DoveVivo by Joivy**
- Competitive Comp&Ben.;
- Welfare Plan.
- Business phone and laptop.
- Buoni pasto.
- Hybrid working.
- Spritz and sun-bathing on the terrace of our office in MM3 Porta Romana.
- Dynamic, young, and international work environment.
- Strong professional growth.
- People! You will work with great people and personalities who will support and inspire you throughout your journey.
- Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria_

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79xtyj