| Customer Excellence Professional | 105727 |
Pubblicato il 04-08-2026 - Etjca Group in Italia
Presentation overview
Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector
Job Title : CUSTOMER EXCELLENCE PROFESSIONAL
You will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs.
Core company values
Quality and Precision
Sustainability and Social Responsibility
Honesty, Transparency and Integrity
Organizational structure
Report to the Team Manager
Key responsibilities
Coordinating integrated service processes from order entry to on-time delivery and order fulfilment
Monitoring and posting customer orders received via EDI, TecCom and other channels
Managing the initial set-up of new customers, including processes,
master data and special requirements, in close collaboration with Sales and customers
Acting as main interface to service providers and carriers, including delivery coordination and invoice approval
Delivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes
Organizing labelling activities and work orders
Monitoring storage performance regarding age, quality, quantity, costs and efficiency
Planning material requirements and managing packaging and decoration materials in line with purchasing processes
Ensuring achievement of defined KPIs (e.G. on-time quantity fill, claim management)
Supporting customer satisfaction through effective claim management
Maintaining master data, including label management and Bill of Material updates
Supporting continuous improvement and cost-saving projects
Creating purchase orders for