Customer service specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79y4fj

We are looking for a Customer Service & OES (Original Equipment Service) Specialist to join the Electronics Supply Chain team, reporting directly to the Customer Service & OES Sr Manager.
This position is based at our office in Corbetta (Milano), Italy.
As the Customer Service & OES Specialist at Marelli, you will be responsible for overseeing customer service and OES activities within Marelli’s Electronics business unit. This role ensures customer support for OEM and OES clients, efficient aftersales operations, and continuous improvement of service processes to drive customer satisfaction and business growth. The position is focused on order fulfillment, customer satisfaction, and post‑sales service for original equipment, acting as a bridge between customers and internal logistics.
Customer Relationship Management : development and maintenance of strong relationships with OEM and OES customers, serving as the primary point of contact.
Aftersales & Service Excellence : oversee aftersales activities, ensuring timely and effective resolution of customer inquiries, complaints,



and warranty claims related to electronic products.
OES Operations Management : manage OES logistics, order fulfillment, inventory, and service parts availability to support business objectives and customer requirements.
Cross‑Functional Collaboration : work closely with Sales, Engineering, Quality, and Supply Chain teams to align service offerings with customer needs and Marelli’s objectives.
Customer Feedback Management : Capture, analyze, and respond to customer feedback to continually enhance service levels and customer experience.
Experience in customer service and supply chain operations.
Ability to handle warranty claims, analyze return data, and coordinate logistics for repairs/replacements.
Familiarity with documentation requirements for shipments, customs, and export controls; adherence to quality and regulatory standards.
Diploma/degree in Supply Chain, Logistics, Business, or relate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79y4fj