Technical Platform Architect

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79y4ol

Experteer Overview In this role you will design and deliver enterprise‐grade Sprinklr platform solutions, focusing on CCaaS and digital transformation. You'll work with customers and cross‐functional teams to ensure architectures meet business goals, guide implementation, and maintain high standards of security and efficiency. You help shape the delivery framework and share best practices to elevate customer experiences. This is a hands‐on, advisory role at the intersection of sales, engineering, and customer success, with a strong impact on large‐scale deployments.
Retribuzione / Benefits Review solution designs and assist sales in scoping
Evaluate implementation strategies and tailor estimates for assigned accounts
Provide design consultation and manage technical decisions and risks
Collaborate with solution consultants and engagement managers to align designs with customer needs
Create and own design artifacts and security/compliance documentation
Develop enterprise architecture with low‐level designs and digital transformation blueprints




Map solution builds with stakeholders and align architecture to business goals
Implement best practices, verify configuration and health of instances
Enforce UAT and sandbox protocols for compliance
Support project delivery, handover to customer success, and answer operational questions
Share best practices and industry use cases to improve customer experience
Maintain awareness of Managed Services initiatives on assigned accounts
Responsabilità 8+ years in architect/consulting roles focusing on CCaaS/digital transformation
Sprinklr platform and solutioning experience from implementations/integrations
Telco/call center network/infrastructure and SaaS/Cloud enterprise architect experience (Fortune 500)
Experience in telephony, network, database, core data design, security, integrations
Experience working with business leaders to define objectives and roadmaps
Expert understanding of Call Centre tech stack, CPaaS, CCaaS, CRM/CSM
P

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79y4ol