Assistant Front Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79y7ev

Support the department head in developing and implementing the departmental strategy established at the hotel, committing to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.
Responsibilities
Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards
Supervise check-in/check-out procedures, cash handling, and guest requests
Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs
Maintain effective communication with housekeeping and other departments
Drive upselling activities and contribute to revenue targets
Ensure adherence to operational procedures, quality standards, and safety regulations
Support team management, including training and staff development
Assist in budget control and cost management within the department
Qualifications
Degree or diploma in Tourism, Hospitality, or a related field preferred
Advanced English (a third language is a plus)




Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates)
Knowledge of hotel management systems and Microsoft Office
Strong communication, organizational, and problem-solving skills
Team-oriented mindset with a strong customer service focus
Equal Opportunity and Diversity
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79y7ev