Information Technology Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79ysyu

p We are currently looking for a strong DSS L1 (Desktop Support Services – Level 1) /strong professional to join our team on an on-site support role. p Tutti i potenziali candidati sono invitati a leggere con attenzione i seguenti dettagli prima di inviare la propria candidatura. brp strong Work Mode: /strong On-Site /pp strong Employment Type: /strong B2B/ Freelance Contract /pp strong Location: /strong Parma, Italy /p pstrong Job Responsibilities: /strong /pulli Provide Level 1 desktop support for hardware, software, and network-related issues /lili Troubleshoot Windows OS, MS Office, Outlook, and standard business applications /lili Install, configure, and maintain desktops, laptops, and peripheral devices /lili Support printers, scanners,



and other end-user equipment /lili Handle password resets and basic Active Directory tasks /lili Configure email accounts and assist with VPN connectivity /lili Log, track, and update incidents in the ticketing system /lili Escalate complex technical issues to Level 2/Level 3 teams /lili Ensure timely resolution in line with SLA requirements /li /ul pstrong Required Skills Experience: /strong /pulli1–3 years of experience in Desktop Support / xrdbqlu IT Support /lili Strong knowledge of Windows 10/11 environment /lili Basic understanding of networking concepts (IP, DNS, DHCP) /lili Experience with Active Directory and user account management /lili Good troubleshooting and problem-solving skills /lili Strong communication and customer service skills /lili Ability to work independently in an on-site environment /li /ul /p /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79ysyu