Client Service Specialist w/payroll
Pubblicato il 04-08-2026 - Pubblicità / Marketing / Pubbliche relazioni in Italia
Client Service Specialist DEPARTMENT: Customer Service Outsourcing
LOCATION: ADP Italy
REPORTS TO: Cloud Service Manager
JOB PURPOSE: To investigate and solve complex client queries, issues and requests
KEY RESPONSIBILITIES To ensure delivery of Stellar Service through:
Resolving complex client queries, issues and requests to client satisfaction
Ensure that product knowledge is kept up to date.
Identifying and implementing service and process improvements
KEY DUTIES/TASKS Communicate with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needs
Take accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standard
Use the relevant systems (CRM) to log, update and track client requests through to satisfactory resolution.
Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
Implement the technical analysis for Technical Service Team
Communicate to Technical Service Team all the product errors or ask for support about complex client queries
Actively managing own knowledge and skills to meet task productivity and quality standards
Identifying service, process and product improvements
Assist with client user groups, internal workshops/focus groups
Share own activities and best practices with the other members of team
SUPERVISORY RESPONSIBILITIES Will be expected to work under own initiative for day to day tasks in line with overall management guidance.
Reports to the Cloud Service Manager and has no direct supervisory responsibilities but will be expected to manage project resources.
SKILLS AND KNOWLEDGE Knowledge required:
Microsoft Office (including Advanced Excel)
Excellent customer service skills
Excellent ADP Payroll Products knowledge (desirable)
Strong data importing, extraction and report writing