Engagement Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79z5w3

FBK is redefining how Life Sciences & Healthcare companies manage public tenders.Our AI-powered platform brings the entire tender lifecycle into one place — from finding and qualifying opportunities to coordinating submissions, and tracking results.By automating repetitive work and structuring critical tender information, we help commercial and tender teams move faster, collaborate more effectively, and focus their efforts on the opportunities that matter most.We’re looking for an Engagement Manager to help more organizations transform how they manage and win public tendersWhat's in it for youA product that's actually used and valued by global companiesCross-functional teams with real ownership and fast feedbackA front-row seat in how AI is changing enterprise softwareThe opportunity to work closely with customers and help them improve real business processesA clear path to grow your skills and take on more responsibilityFlexibility, support, and people who love building things that matterThe teamYou will collaborate with Business Analysts to understand customer requirements and tender management processes, with Product and Engineering to support solution delivery, and withCustomer Success and Account teams to ensure a smooth customer experience before, during, and after implementation.Expect real onboarding, ongoing mentoring, and the opportunity to grow in a role that combines customer engagement, project coordination, business process understanding, and software adoption.You'll work in an environment where AI isn't a buzzword, but part of how we improve workflows, reduce manual work, and help customers make better decisions.The work you'll doCoordinate customer implementation projects from kickoff to rollout, making sure scope, timelines, responsibilities, risks, and next steps are clearCollaborate with clients and key stakeholders to understand their tender management needs, business objectives, current processes, and adoption prioritiesFacilitate requirement gathering sessions, customer workshops, solution proposal presentations,



and feature demonstrationsWork closely with Business Analysts, Product, Engineering, UX, QA, Customer Success, and Account teams to ensure smooth delivery of software solutionsMonitor project progress, surface risks or blockers early, and coordinate the right actions to keep delivery on trackHelp translate customer needs and process gaps into clear priorities for implementation, configuration, and future product enhancementsSupport customers during rollout and adoption, helping them embed FBK into their day-to-day tender management workflowsCapture customer feedback and share structured insights with Business Analysis, Product, and Engineering teamsIdentify practical AI-enabled opportunities to improve tender workflows, reduce manual work, enhance user experience, and support better decision-makingEnsure a clear handover to Customer Success once the implementation reaches a stable adoption phase, including project status, open points, risks, and recommended next stepsContribute to improving FBK's implementation and adoption playbooks, making customer engagements more structured, repeatable, and scalableThe skills you bringFluency in English and ItalianBachelor's degree in Business, Computer Science, Information Technology, Engineering, or equivalent experience2+ years of experience in a customer-facing role such as project management, business analysis, SaaS implementation, consulting, customer success, software delivery, or a related fieldExperience working on software implementation, business analysis, process improvement, or digital transformation projectsAbility to understand business requirements and translate them into clear actions, priorities,



and delivery plansStrong project coordination and project management skills, including the ability to track milestones, risks, dependencies, and follow-upsGood understanding of software delivery processes and the ability to work effectively with technical and non-technical teamsStrong analytical, problem-solving, and critical thinking skillsAbility to work in a structured manner and quickly understand new topics, processes, and relationshipsDetail- and results-oriented mindset, with the ability to work in a cross-functional, fast-paced, and constantly evolving environmentExcellent communication and interpersonal skills, with the ability to interact with customers, project stakeholders, and internal teamsCuriosity about AI and how it can improve enterprise software, process automation, and user experienceEven betterExperience in consulting, cloud/SaaS business, Life Sciences, Healthcare, or software fieldsUnderstanding of tender management, bid management, procurement, or related enterprise processesKnowledge of SAP, JDE, or other ERP systemsFamiliarity with AI concepts such as process automation, natural language processing, document analysis, or predictive analyticsExperience using data, dashboards, or reporting tools to monitor adoption, usage, project progress, or business outcomesExperience creating process flow diagrams, user stories, business process documentation, or functional documentationKnowledge of business process modeling and documentationCertification in Project Management, Business Analysis, Agile, Change Management, or AI-related topics is a plusWhat FBK can offer youThe opportunity to work in a unique and fast-growing field: Tender ManagementA growing team from diverse backgrounds to learn from and work withInvestment in your personal growth and skill development (career paths, L&D courses, mentorships, and more)A unique combination of innovative atmosphere paired with great professionalism and self-responsible workCompetitive compensation aligned with experienceWe measure results, not effort. We teach, not supervise. We solve, not execute.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79z5w3