Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79z8ft

Customer Service Representative (gn) - Location: Milan/Italy - Temporary
As part of a leading European B2B platform for on‐the‐road payment solutions, you will work in an exciting environment. Our purpose is to drive the transition towards an efficient and sustainable future of mobility.
Responsibilities
Managing all correspondence with our customers by telephone and e‐mail with a high quality assistance level
Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)
Maintaining the quality of customer information in a CRM
Qualifications
Bachelor's degree
Previous customer service experience in a commercial service company (at least 2 years)
Familiar with payment monitoring and cash collection
Familiar with MS Office
Excellent communicative skills
Strong customer orientation




Proactivity and high attention to details
Good team player
Italian fluency written and spoken (mandatory)
Good knowledge of the English language (B2 level)
This position can be full‐time or part‐time (min. 30h/week). DKV Mobility offers flexible working arrangements, including part‐time and flexible working models, as well as a balance of on‐site meetings and home office.
We welcome applicants from all backgrounds. Regardless of age, gender, origin, sexual identity and orientation, severely disabled applicants will be given preference if equally qualified.
Have we made your interest aroused? If you would like to apply or need more information, please contact Edith Pereda at (email hidden).
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79z8ft