Customer Service - Order Management Coordinator
Pubblicato il 04-08-2026 - Celanese International in Bologna
Overview:
**Responsibilities**:
**YOU will be involved in the following tasks**: - Day to day handling of problem open orders versus available inventory at potentially different storage locations & warehouses for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution)
- In a long market situation, OC coordinate gap closing activities to meet target outlook through access inventory consumption, back-order pull in, repositioning of orders, understanding various packaging types
- Monitor warehouse / storage locations inventory vs. plant inventory in order to guide order entry at the right location
- In tight supply situations, develops a customer level distribution plan based on supply availability, demand forecast, customer segmentation / treatment and business priority decisions
- Ensures that the plan focuses on reliability and mínimal disruption
- Negotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams
- Defines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc
- Negotiates possible schedule changes to optimize customer service. Aims to minimize customer impact,
scheduling changes and freight expenses
- Follows up on availability constraints due to material testing, external processors, imported material processes, etc., and manages the communication to Customer Service and other impacted parties as appropriate
- Participate in Decision / S&OP; meeting for ‘Z6 review’ and optimize order fulfillment
- Maintains documentation of all agreements, approvals and requests (where? MM: in the OEP database)
- Key liaison role between Sales, Customer Service and Supply Chain. During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action plans to the CSR’s Qualifications:
**What YOU will bring to the team**: - Bachelor’s degree in Supply Chain, business, or technical field is required
- Minimum 3 years of experience as CAR or Supply Chain Planner/Scheduler required
- Intensive understanding of SAP order entry and order management activities required
- Knowledge of Business Rules and Policies
- Experience with EM product portfolio desirable **Skills**: - Managing for Productivity
- Problem Solving
- Teamwork and Collaboration
- Embracing Change
- Proactive and solution oriented
- Influencing and Communication