Guest Communication Agent (Telephone Operator)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79zgb4

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.
The knowledge of Chinese is considered a plus in order to obtain the job. **MAIN RESPONSIBILITIES**: - Answer phone calls in an efficient and friendly manner.
- Handle guests’ requests in an appropriate manner.
- Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
- Assist colleague in running daily reports for department.
- Constantly be up to date regarding expected arrivals and departures.
- Maintain positive guest and colleague interactions in a good working relationship.
- Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
- Ensure punctuality is kept at all times.
- Deal with enquiries in person or by telephone.
- Take appropriate steps in emergency.
- Receive and attend to outgoing calls: local, trunk and international.
- Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.



**QUALIFICATIONS AND EXPERTISE**: - Previous experience in similar and/or related fields in a 5* Hotel.
- Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
- Good knowledge of the attractions and events in Milan.
- Excellent communication and organization skills.
- Working computer skills and knowledge.
- Able to work calmly & confidently under pressure.
- Knowledge of Opera PMS is a preferred requirement **ADDITIONAL INFORMATION** Type of work: Full time Location: Milan, Italy Department: Lifestyle Languages: English, Italian Contratto di lavoro: Tempo completo, Tempo determinato
Durata contratto: 6-12 mesi Benefit: - Mensa aziendale
- Orario flessibile
- Sconti sui prodotti o servizi dell'azienda Disponibilità: - Turni Retribuzione supplementare: - Maggiorazione lavoro festivo
- Quattordicesima
- Tredicesima Esperienza: - Guest Communication Agent: 1 anno (Obbligatorio) Lingua: - Inglese (Obbligatorio)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79zgb4