Field Service Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79zod2

Field Service Technician – Milan or Florence area or Remote – Italy Summary
Under the direction of the Customer Service Manager, the Field Service Technician will be responsible for the installation, training, preventative and corrective maintenance on bag making and related machines in industrial environments, and for contributing to the ongoing development of the products and support team.
Location
This position is open for a location in Italy at either Milan area or Florence area. Options of remote work will also be considered.
Essential Duties and Responsibilities
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Maintain and provide troubleshooting expertise to our customers to ensure 100 percent customer satisfaction.
Meet our customer demands and support our products worldwide by traveling particularly in Europe, North and South America and Middle East.




Making decisions within the framework of applied technology and formulates new approaches and techniques for the solution of technical problems encountered in design.
Interact with customers and coworkers at a professional level and work independently.
Stay poised and controlled under potentially stressful situations.
Provide technical support to all members of the Field Service team.
Perform customer services, including troubleshooting, repair and field installations of standard and customer products.
Having a strong working knowledge of customer processes to address application issues at any time during the lifecycle of the equipment you service.
Design, develop and present introductory level technical training programs.
Provide on-site training to customers.
Provide technical support to customers via telephone, text, or email.
Provide support to Engineering, Manufacturing and Sales as required.
Provide documentation and reports upon completion of each assigned job.
Promote and sell

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79zod2