Backoffice Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79zoj9

If you know art’otel , you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll deliver as our Front Office .
Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a clever tip, a recommendation that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your creativity and experience to deliver a fantastic stay every time.
In your role as Front Office , you’ll discuss and agree some key objectives with your line manager. These objectives are designed to support your department’s goals and priorities. You’ll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way.
You’re responsible for offering the highest standard of service to our guests, making shore they are all applied at all times.
You’ll be receiving guests at the Front desk by greeting,



welcoming and directing them appropriately.
You’ll be answering, screening and forwarding incoming phone calls as well inquiries email or reservations.
You’ll organize the reception area while complying with office procedures, rules, and regulations.
You’ll make sure we’re keeping to the highest standard of cleanliness and presentation, both in your personal presentation and your own working space.
You’ll take your cues from the guidance and instructions given by your leadership team.
You’re knowledgeable about our operating procedures, including Open Table, check in procedures, our floor plan and room management.
You’re respectful of our surroundings, taking care of furniture, fixtures and equipment within all areas and reporting any malfunction for maintenance.
You’re happy to attend any meetings and training courses required by the Head of Department in line with the needs of the hotel.
There’s a lot more to this

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79zoj9