Technical Support Specialist

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pb Technical Support Engineer /bpb Location: Breganze, Italy /b /pp Scorra verso il basso per una panoramica completa dei requisiti di questo lavoro. È la persona giusta per questa possibilità?brpb About us: /b /pp Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: b Everyone deserves a chance to grow! /b /p pb Responsibilities /b /pullib Application and OS Maintenance: /b Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions /lilib Diagnostic Troubleshooting: /b Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices /lilib Incident and Problem Management: /b Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software /lilib Performance Monitoring: /b Monitor and address performance-related issues /lilib User Training and Advice: /b Provide advice, training, and corrections (permanent or temporary)



to users /lilib Documentation and Enhancements: /b Update or create documentation, manipulate data, and define enhancements /lilib Collaboration: /b Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider /li /ul pb Required skills /b /pulli Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop xrdbqlu Support Specialist, or similar positions /lilib Customer-Focused Support: /b Experience in a customer-focused end-user support function covering EUC and software/OS installations and support /lilib Incident Resolution: /b Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs) /lilib Microsoft Product Knowledge: /b Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products /li /ul /p /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a0jpr