Merchant Support - Warehouse (f/m/d)
Pubblicato il 04-08-2026 - Altro in Roma
Total cash: €36,830 - €46,835
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
The Position
At Hive, we’re building the most customer‑centric operations platform in Europe, and our Merchant Care team is at the heart of that mission.
As a
Merchant Care Associate On the Ground , you’ll be the first point of contact for our merchants’ operational issues
directly from the fulfillment center . You’ll work shoulder‑to‑shoulder with our logistics partner’s floor teams, spot issues before they escalated, and close the loop between what’s happening on the warehouse floor and our merchants.
You’ll be
on‑site in Pavia ,
Italy , part of Hive’s Merchant Care team, and the bridge between the fulfillment center operations, Hive’s office‑based specialists, and our merchants.
What you’ll do
Be
the go‑to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge‑cases).
Own
the support tickets (Zendesk) routed directly to the fulfillment center queue — investigate, action, and resolve.
Partner
daily with the logistics partner Team and our Spec Ops — join their stand‑ups, build trust, unblock.
Spot
inefficiencies and proactively improve Merchant Care processes as we scale the on‑site model.
Act
as the voice of the merchant in cross‑functional discussions with Product, Operations and Tech.
Bring
data into every decision; Metabase, Notion,
Asana, Zendesk and Claude are your daily tools.
Start
focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few months: becoming the on‑site go‑to for multiple Merchant Care topics at your fulfillment center.
Your Profile
We are looking for someone with:
Experience:
1–3 years
in Operations, Customer Support, SaaS, or logistics / third‑party fulfillment. Premio if you’ve worked in or near a warehouse.
Languages:
fluent in
English , plus
Italian
(C2 or Native level)
Mindset:
hands‑on, solution‑oriented mindset with a bias for action and a strong sense of ownership.
We know, sometimes you won’t tick every box. We’d still love to hear from you if you think you’re a good fit.
Our offering
Build something that matters:
Hive is redefining commerce operations in a €200B+ market. We already reach tens of millions of consumers a year and power 600+ independent brands, and we’re just getting started.
Work with exceptional people:
a high‑performing, ambitious team, many from McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic.
Grow with Hive:
own impactful projects from day one and grow as we scale. We’re a meritocracy: your impact drives your progression, not your past titles.
Time to recharge:
30 vacation days a year, plus a paid 20‑day sabbatical every three years.
Competitive compensation:
market‑competitive salary and an equity incentive plan (EIP) for all full‑time team members.
Your setup, your choice:
a MacBook (or laptop of your choice) plus accessories like an extra monitor or headphones, and a €46/month productivity budget to spend how you work best (from month 4; €23 for interns and working students from month 3).
Food and fitness:
free lunch once per week at the Berlin office + daily 50% subsidy on lunch by ChefCoco, free drinks and snacks, and a €20/month Urban Sports Club subsidy for full‑time team members.
Flexibility and connection:
flexible working hours, internal training led by Hive experts, regular team events (€30/person/month budget), and company‑wide multi‑day offsites that bring all of Hive together.
Extras:
partner discounts on Raus stays, gym platforms, and a corporate benefits portal.
Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. xysqume At Hive, authenticity and professional growth go hand in hand.
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