**Italy Marketing Customer Operations Internship |** **starting date: March 2025 | 6 months |** **Milan** **Amplifon** is an **Italian multinational company** and the global leader in hearing care solutions and services. With over **20,000 professionals** and a network of **10,000 points of sale in 26 countries**, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a **"Top Employer 2025"** in Europe, North America and Latin America, Australia and New Zeland by the Top Employers Institute. Additionally, we are proud to be the **first Italian multinational to be certified among the Global "Leading Employers" 2025**. This recognition spans all 26 countries where we operate. In **Customer Operations** you will have the opportunity to work with whole marketing dept, knowing deeply customer and seller needs, in order to have a 360° vision of business and build up your employability.Furthermore, you will contribute to customer operations strategy implementation to continuously improve the investments efficiency. You'll be in charge of: - Managing and coordinating the customer care channels and shops tickets;
- Tracking and monitoring of contact centers quality;

- Tracking and monitoring of performance results across the different contact points (TV, Digital, CRM);
- Delivering business and customer care campaigns, and liaising with external and internal stakeholders;
**You are the right person if you**: - Are a graduate student in Economics, Management, Marketing
- Are business performance/marketing/analytics passionate and fast learner. Are Fluent in English and Italian
- Have Good knowledge of Ms Office (Excel, PowerPoint, Word etc)
- Are Curious, enthusiastic and willing to learn **What else?** Besides the challenging and interesting opportunity, we offer: - **6 months internship** in our Offices located in Via Vezza D'Oglio 7
- **Competitive monthly reimbursement.**: - **Full-time experience**, with the possibility of flexible hours to be arranged internally with your team!
- **Home office**? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work** 9 days/month remotely**: - **Ticket restaurants** worth **8 euros** for each working day
- Complete access to our **LinkedIn Learning platform**to develop your skills through personalized contents.

Italy Marketing Customer Operations Internship

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