Order Fulfillment Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a140z

1. Purpose and main priorities of the role

The role is responsible for ensuring the efficient and timely execution of customer orders by coordinating production scheduling, shipment planning, and warehouse logistics. It aims to optimize service KPIs (such as OTIF and OTD), enhance operational efficiency, and improve customer satisfaction through effective cross‑functional collaboration.

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2. Your responsibilities will include

- Schedule the slitting machines in line with the service objectives defined by the Business Unit’s Supply Chain management (OTIF and OTD).
- Manage the planning of shipments to national and international customers, ensuring compliance with service timelines.
- Oversee the handling of finished, semi‑finished, and raw materials in the factory warehouses, or through external providers.
- Collaborate on proposing and implementing process improvement projects aimed at optimizing service KPIs, production efficiency, and order management.
- Manage KPI reporting in accordance with company standards.
- Interface with Customer Service, handling order confirmations and striving to best meet customer needs.
- Liaise with external logistics and warehousing providers, analysing data and identifying trends (e.g., stock coverage, lead times).

3. Who we are looking for




- Bachelor’s or master’s degree in engineering or economics (considered a plus).
- At least 5 years of experience in the industrial sector, with a background in industrial planning.
- Strong analytical skills and problem‑solving capabilities.
- Excellent interpersonal skills and the ability to collaborate effectively with cross‑functional teams.
- Strong leadership and managerial skills, including the ability to lead teams, delegate responsibilities, and drive performance in a dynamic environment.
- High level of proactivity, energy, and a strong sense of responsibility.
- Excellent communication skills and ability to influence stakeholders at various levels.
- Ability to manage stress and handle high workloads with resilience.
- Advanced proficiency in IT tools (e.g., Excel) and ERP systems.
- Result‑oriented mindset, pragmatism, and a customer‑centric approach.
- Italian (good knowledge), English (excellent); Spanish is a plus.

4. Inclusion & adjustments

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs. We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. Providing our people with a flexible and welcoming work environment is one of our top priorities. xysqume

5. Selection process

You will meet the HR Business Partner and the Plant Director.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a140z