Assistant Store Manager (W/M) - Milano

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a1hl4

p Zadig Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig Voltaire is the embodiment of a new luxury. p A chic and relaxed luxury. /pp Scorra verso il basso per una panoramica completa dei requisiti di questo lavoro. È la persona giusta per questa occasione?brp To see the current collection: of the role: /p p The role of Assistant Manager is an essential part of the store function. /pp Connecting and engaging with the ZadigVoltaire customers, supporting the day to day activities of their team and store, and leading the store team performance towards success. /p p We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. /p p You are a role model in everything you do and you share your knowledge and skills with your colleagues. /pp The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting coaching their team towards excellence, always focusing on delivering the highest customer experience. /pp As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig Voltaire procedures and standards. /p p You will support the store manager in building a store environment that nurtures creativity and employees development. /p pbu Expectations of the role /u : /b /p pbu Selling skills: /u /b /pulli Be a brand ambassador and embrace the brand Selling Ceremony /lili Lead your team by example /lili Drive sales: you coach your team in delivering exceptional and personalised customer experience /lili Lead your team towards success through training coaching in order to exceed the store objectives and KPIs /lili You are constantly present on the shop floor and fully available to look after customers needs /lili Be able to build customer loyalty, understand customer relationship management /lili Be able to communicate efficiently and effectively /lili Be knowledgeable of the collection and the brand iconic pieces /li /ul pbu Leader skills:



/u /b /pulli Be a brand ambassador and embrace the brand Selling Ceremony /lili Inspire the team and lead by example /lili Support the development of the team and store KPIs /lili Be proactive in developing your team skills and brand/product knowledge /lili Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success /lili Be approachable and a great communicator who can ensure business runs smoothly /li /ul pbu Operations : /u /b /pulli Drive sales: Fully proficient on operating till system, payments and fraudulent transactions /lili Follow company policy and procedures /lili Manage the opening and closing procedures for your store and ensure luxurious store environment and standards /lili Fully proficient with all operational aspects and procedures, and proactive to learn new processes /lili Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies /lili Have an awareness of the loss prevention procedures in store and communicate these to the team /lili Pay attention to the security of the team and customers, by respecting health safety guidelines /lili Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…) /lili Manage the needs of customer including exchanges, credit notes /lili Offer each customer the opportunity to be on the mailing list /lili Maintain the replenishment of bags, boxes etc /lili Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager /lili Answer calls promptly and efficiently, with a pleasant and welcoming manner /lili Execute the loss prevention procedure and conducts regular inventories /li /ul pbu Commercial Merchandising : /u /b /pulli Be commercial in everything you do ! /lili Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines /lili Manage the VM guidelines implementation and train your team on all VM aspects standards /lili Know how to adapt the VM guides to the space.



/lili Ensure the shop floor and the windows standards are impeccably maintained /lili Know, use and communicate the VM tools and guidelines to the team. /li /ul pbu Human resources : /u /b /pulli Support the recruitment for the store with the manager /lili Train and develop the team with a development plan that emphasizes their skills /lili Follow the training progress of the new employees /lili Identify the team members with growth potential and set up plans to develop their skills /lili Coach and motivate your team by giving them skill targets to achieve /lili Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team /li /ul pbu Required knowledge skills /u : /b /pulli Demonstrate strong leadership skills and passion for people development /lili Be a quick learner and good listener /lili You must have excellent communication organisation skills /lili Understands how to deliver and coach luxurious customer experience /lili Understand the business KPIs /lili Show passion about the luxury retail and interest in fashion and retail market trends /li /ul pbu Required qualities : /u /b /pulli Leads by example in all occasions /lili Details focused! /lili Problem solver! Adapt to new situation, be proactive! /lili Great people skills, excellent team work skills, be enthusiastic, dynamic! /lili Excellent team work skills /lili Positive and proactive attitude and knowledge of motivating a team /lili Sense of the responsibilities and of the priorities of the store /lili Be eager to learn, develop yourself and others. /li /ul p Personal data /p p If we receive your application, the information collected will be processed by Zadig Voltaire for the purposes of managing the recruitment process. /pp This processing is based on the performance of pre-contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process. /pp You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. xrdbqlu To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority. /p /p /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a1hl4