Front Office Supervisor / Shift Leader (M/F/NB)

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ph3Company Description /h3 pFounded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), bMama Shelter /b is a creator of living spaces and a daily director! /p pThese are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. /p pMore than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: bthey are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy /b. /p pWhatever your role, we're all here to make the customer experience as unforgettable as possible. /p pOur mission: bto bring little moments of happiness to people /b. /p pOur growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. /p pMama Shelter is part of bEnnismore /b, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with bAccor /b, founded in 2021. /p pOur commitment to diversity and inclusion: /p pMama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. /p h3Job Description /h3 h3THE MISSION? /h3 ul liOur customers and our Front Office team are in good hands with you.



/li liJust like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. /li liYou coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. /li liYou control the cash registers and also verify all of the existing accounts. /li liYou respond directly to customer requests and complaints. /li liInvolved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products), the restaurant and our events. /li liTrue coordinator of the Front Office Manager and their assistant, whom you take over for in their absence, you report and communicate all information at the end of each shift. /li liThe customer experience must be perfect and you are the guarantor. /li /ul h3Qualifications /h3 h3MADE FOR YOU? ONLY IF… /h3 ul liDetail is important to you, nothing goes missing thanks to your anticipation! /li liYou are a diplomat and know how to make the link between your superior and your team. /li liYou teach your team how to upsell,



without turning into the Wolf of Wall Street. /li liConfidentiality is important to you: what happens at Mama stays in Mama. /li liTeam spirit is your strength, like the “Gladiators in suits” with Olivia Pope. /li liYou know how to optimize sales and occupancy: 100% OBJECTIVE! /li liYou were the one who included the new kid in the group at the start of the school year! /li liTrue teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. /li /ul h3YOUR LITTLE EXTRAS : /h3 ul liFor you The Shining is not only a horror movie but above all, a film about a hotel. /li liYour leadership is natural effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you. /li liYou have a great experience on the PMS “Protel” or “Opera”. /li liJust like Michael Scofield, you can be tattooed and not scare away the children. /li /ul h3Additional Information /h3 h3And now, we’re sure you already know the tune : /h3 ul liFirst melody: “At Mama, no AI! We review your application in person and take the time to understand your journey. /li liFirst verse: We’ll schedule an initial phone interview with our People Culture team to see if your application fits our rhythm. /li liChorus: Once you’ve passed the phone interview, we’ll set up an online meeting or an in-person meeting at Mama so you can meet the Gang! /li liLast verse: Of course, you’ll hear back from us within two to three weeks at most, whether it’s a or a. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a1x5g