Client Services Specialist, Consumer Health

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a1xma

Client Services Specialist, Consumer Health

Scopra di più sulle mansioni generali e sulle competenze richieste per questa opportunità leggendo di seguito.

Milan, Italy | Tempo pieno | Hybrid | R1540048

Responsibilities

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- Provide additional insight and interpretation of data to enable resolution of business questions, including pre-analysis and cooperation with the Data Integrity team.

- Manage client queries using in-depth knowledge of client and IQVIA property data, ensuring full and timely response and respecting contractual SLA.

- Transfer requests for database modification to the Delivery Team and ensure proper execution.

- Maintain and grow revenue from existing and new services – commercial aspect.

- Support the team lead in driving and implementing specific initiatives.

- Support the Sales team in defining quotations.

- Review client data requirements with internal resources to ensure deliverables meet specifications, timeliness, and quality.

- Provide training to clients and support the team for client service meetings at customer sites.

- Produce ad‑hoc studies and presentations on demand, including market scenario presentations.

- Manage back‑office activities: maintain and update contact records, documentation, and quotations.

Qualifications

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- MSc with strong interest in data analysis.





- Knowledge of the pharmaceutical / healthcare / dermo‑cosmetic market is a plus.

- 3+ years of experience in similar roles (Marketing, Trade Marketing, Data Analysis, etc.) preferably in a multinational context.

- Attention to detail and respect for deadlines.

- Excellent Microsoft Office skills.

- Ability to manage multiple projects simultaneously and align with priorities.

- Strong communication, good interpersonal attitude, empathy with clients.

- Proficiency in English and Italian.

- Ability to work in a team and interact with other functions.

Benefits and Opportunities

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- Career development opportunities: internal job openings, structured performance management, enablement processes, mentoring, training programmes, diversity & inclusion initiatives.

- Competitive benefits: flexible benefits budget, public transportation reimbursement, private insurance for professional and personal accident, meal vouchers (€8/day), …

- Flexibility: work from home with support for a modern, sustainable office near Milan Central Station.

- Mental health and wellbeing support: Employee Assistance Program with 24/7 confidential counselling and resources. xysqume

- Unparalleled opportunity to contribute to a healthier world and drive healthcare forward.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a1xma