Business Networks Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a2j5w

Business Networks Support Engineer

La preghiamo di leggere attentamente la panoramica e i requisiti per questa opportunita di lavoro riportati di seguito.

TP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking.

Responsibilities:

* Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.

* Deliver remote and on-site technical support for troubleshooting and resolving product issues.

* Analyze technical requirements for customer bids and proposals.

* Design and deliver solutions based on TP-Link products that meet customers and business objectives.

* Collaborate with sales and engineering teams to ensure successful implementation of solutions.

* Work directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships.

* Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.

* Deliver training sessions to internal teams (e.g., L1 Support)



to enhance their technical expertise.

* Conduct technical training for external customers to help them better understand and utilize products.

* Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.

* Gather feedback from customers regarding product performance and usability.

* Participate in the validation and testing of new products to ensure technical readiness for market entry.

Qualifications:

Education & Experience:

* Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field.

* 3+ years of experience in technical support, enterprise network solutions, or a related role.

Technical Skills:

* Strong understanding of networking protocols and network architectures.

* Hands-on experience with enterprise level networking devices, including routers, switches, and wireless access points.

* Proficiency in analyzing logs, packet captures, and designing technical solutions.

* Experience with bid analysis and crafting technical solutions for enterprise customers is a plus.

Skills:

* Excellent written and verbal communication skills in English/Italian.

* Strong customer service mindset with a proactive approach to problem-solving.

* Ability to work collaboratively with cross-functional teams.

* Respond to urgent cases, including those requiring attention outside of regular working hours.

* Relevant certifications such as CCNA, CCNP, or equivalent certifications.

* Experience providing training to internal teams and external customers.

* Familiarity with technical support for enterprise-level clients. xrdbqlu

* Experience in ticketing system such as Zendesk.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a2j5w