ppAs an IT Help Desk Specialist, you are the first point of contact for our internal and external users when they have technical requests or issues. You ensure that IT problems are resolved quickly, courteously and reliably - you are responsible of an initial assessment of more complex cases and forward them to the appropriate department. In this way, you play a key role in ensuring the stability of our IT systems and the satisfaction of our employees. /p h3Your Responsibilities /h3 ul liReceiving and handling IT support requests via the ticketing system /li liError analysis and troubleshooting in hardware and software /li liSetup, preparation and management of workstations (PCs, printers, mobile devices) /li liInstalling, maintaining,

configuring and deploying standard software via Microsoft Intune /li liInitial assessment and forwarding of more complex cases to 2nd‑level support /li liDocumenting solutions and processes in the ticketing system and contributing to the creation of a knowledge base /li liSupporting IT projects and participating in roll‑out activities /li /ul h3Your Qualifications Skills /h3 ul liCompleted education in the IT field, such as technical high school diploma or bachelor‘s degree in computer science /li liPrevious professional experience in IT in support or help desk is an advantage /li liGood knowledge of Windows operating systems, Microsoft 365 and common hardware components /li liBasic understanding of networks (TCP/IP, VPN, WLAN) /li liCustomer- and solution-oriented mindset /li listructured work style and a passion for solving technical challenges /li liGood knowledge of English, Italian and/or German /li /ul h3OUR COMMITMENT /h3 ul liInnovative work environment in a young, dynamic team /li liHigh-tech projects in the future-proof sector of e-mobility /li liOpportunities for advancement in a growing company /li /ul /p #J-18808-Ljbffr

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