Service Account Manager - North Italy
Pubblicato il 04-08-2026 - Hitachi Energy in Milano
ph3The Opportunity /h3 pThe Service Account Manager North Italy (hereafter, "Service Account Manager") is responsible for managing and developing service sales activities in the North Italian region. In this role, the Service Account Manager will manage interactions and collaboration with colleagues across the organization, including the Local Service Unit (LSU) Sales Manager, sales teams of the Service Business Units, and other relevant stakeholders within Hitachi Energy. The Service Account Manager will be based in North Italy and is expected to visit customers in the area at least 2–3 days per week to ensure strong customer relationships and effective service delivery. /p h3How You’ll Make An Impact /h3 h3Service Sales Strategy /h3 ul liAdopt, plan, and implement local and hub service sales strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and installed base (IB) penetration). /li liDeliver and exceed targets in terms of orders, GM%, response time, and customer satisfaction for the full-service portfolio. /li liResponsible for accurate sales order forecasting using SFDC and for improving data quality. /li liParticipate in negotiations of major contracts to secure service order volume. /li liIdentify and pursue new business opportunities and partnerships, generating and identifying service sales leads by analyzing IB potential. /li liWork with account managers to follow service-focused account plans for the country and with segment and channel managers to identify and pursue leads. /li liEstablish long‑term customer relationships with key customers and decision‑makers by understanding requirements, regulations, and exhibiting the value proposition for service. /li liEnsure customer satisfaction issues are registered and responded to. /li liCollaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends.
/li liCollaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs). /li liSupport and take the lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country. /li liSupport product launches by implementing commercialization plans and other promotional activities. /li liLive Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business. /li liCollaborate closely with local stakeholders in the account management organization to align strategies, implement best practices, and leverage synergies in marketing and sales operations. /li liStay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings. /li /ul h3Customer Approach /h3 ul liEstablish long‑term customer relationships with key customers and decision‑makers by understanding requirements, regulations, and exhibiting high expertise in technical solutions and products. /li liEnsure customer satisfaction issues are registered and responded to. /li /ul h3Sales Processes /h3 ul liParticipate in sales activities as needed. /li liCollaborate with Business Units and account teams to position different service offerings. /li liEvaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /li /ul h3Health, Safety, and Integrity /h3 ul liMonitor client financial status and report any changes regarding risk to relevant internal partner teams.
/li liIdentify and manage potential risks relating to contract agreements across customers/channels. /li liDrive health and safety practices in your area. /li liMonitor customer expectations and requirements related to HSE and Sustainability. /li liPromote Hitachi Energy HSE and Sustainability culture and vision to clients to gain commitment. /li /ul h3Personal Leadership and Development /h3 ul liDrive sales efficiency by ensuring adequate selling skills for yourself and by sharing best practices with colleagues. /li liActively demonstrate a "One Hitachi" approach and support colleagues as needed. /li /ul h3Your Background /h3 ul liBachelor’s degree in a relevant field or equivalent experience. /li liDemonstrable experience in service sales, including IB management. /li liStrong customer relationship skills. /li liProven understanding of Hitachi Energy systems and products. /li liExperience working within the energy sector. /li liStrong analytical and strategic thinking abilities. /li liExcellent communication and interpersonal skills. /li liAbility to work in a fast‑paced, dynamic environment. /li liWillingness and ability to travel and visit customers around North Italy at least 2–3 days per week. /li /ul h3More About Us /h3 pWe believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together. /p h3Our Benefits Offering For This Role Generally Includes /h3 ul liIncentive Plan /li liLunch ticket or canteen /li liHealth Insurance /li liPension Fund /li liWelfare /li liFlexible working hours /li liHybrid work model /li liWell‑being platform /li liFamily Care Benefits /li liParking and Partnerships (gyms, sports centers, stores) /li /ul pThe minimum salary for this position in the location specified is as follows: /p ul liStarting from: 44800€ gross /li /ul pApplicable CBA: Metalmeccanico /p /p #J-18808-Ljbffr