Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a2u44

MAIN RESPONSIBILITIES

Si assicuri di leggere attentamente le informazioni relative a questa possibilità prima di inviare la sua candidatura.

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- Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.

- Welcome and manage all walk-in guests efficiently and professionally.

- Support the Supervisors and Managers with administrative tasks as required.

- Run operational reports and promptly communicate any discrepancies to relevant departments.

- Stay up to date with expected arrivals and departures to ensure seamless guest experiences.

- Maintain positive guest and colleague interactions, fostering a collaborative work environment.

- Build and maintain strong guest relationships to enhance their stay.

- Collaborate effectively with other departments in the spirit of teamwork.

- Prepare daily, weekly, and monthly reports, including storage control reports.

- Uphold and promote Armani’s values and culture characteristics.

- Ensure punctuality and adherence to hotel service standards at all times.

- Handle guest inquiries both in person and over the phone with professionalism.

- Respond appropriately to emergencies and follow hotel safety procedures.

- Manage incoming and outgoing calls, including local, national, and international calls.





- Process guest payments and maintain accurate cash handling procedures.

- Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

REQUISITI

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- Strong knowledge of Front Office operations, with a proactive approach to problem‑solving.

- Excellent work ethic and people‑management skills, with a keen eye for detail.

- Previous experience in a 5‑star hotel or a related field is preferred.

- Minimum of 1‑year experience in a similar role.

- Proficiency in Opera PMS is mandatory.

- Fluency in English and Italian; additional languages are an advantage.

- Strong knowledge of Milan’s attractions, events, and cultural scene. xysqume

ALTRI INFORMAZIONI

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- Employment Type: Full‑Time

- Location: Milan, Italy

- Languages Required: Italian, English (additional languages are a plus)

- Contract Duration: 6 months

- Benefits:

- Meals provided in the staff restaurant

- Uniform and laundry service

- Exclusive discounts at Armani stores

- Access to corporate benefits via the company app

Applicants must have legal authorization to work in Europe.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a2u44