Service Operations Planner

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a36ec

Responsibilities Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
Customer Relationship Management
Communicate and confirm service dates with customers for centralized planning accounts
Maintain ongoing dialogue with customers to understand their scheduling preferences
Respond to customer and engineer calls for queries and task reassignments
Update customer web portals with required PM visits completion reports and information
Documentation & Compliance
Coordinate with the documentation team to ensure all required paperwork for site access and invoicing
Ensure proper use of ERP system and Mobile Field Service tools
Comply with ITC policy and ensure all trade compliance controls are executed
Check that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity to prevent them from remaining in the Customer Engineer's sub-inventory
Update purchase orders for subcontractors according to Company Policies for scheduled Non-Contract activities
Invoice non-contract activities to customers following customer requirements and Italian Fiscal law
Escalate capacity and material issues to the Customer Engineer Manager and Purchasing Manager
Schedule activities to subcontractors with sufficient capacity and capability, choosing the lowest-cost option that can complete the activity within the month
Performance & Continuous Improvement
Achieve KPI targets for overtime, PM completion,



and engineer productivity/efficiency
Provide proactive reporting on outstanding PM visits
Implement improvement plans in cooperation with the Service Operations Manager and supervisors
Job Requirements School Background: secondary technical school
Language skills: Native in the local language
Technical / Functional skills:
Minimum 5 years working experience (1 for graduates)
Computer Literate: All office associated programs, ERP systems
Able to manage people and coordinate/run projects
Well organized and able to work under pressure
Attitudes
Customer service oriented; Telephone skills; ability to organize time
Time Travel No Travel
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
Our Strategic Priorities
Customer Focus
Operational Excellence High-Performance Culture Innovation
Our Behaviors
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. xysqume We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to If you are interested in applying or learning more about this role, please visit the company's career page located on /Careers

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a36ec