Business Networks Support Engineer
Pubblicato il 04-08-2026 - Omada by TP-Link Italia in Romano di Lombardia
ppBusiness Networks Support Engineer /p pTP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, expand complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. /p h3Responsibilities: /h3 ul liHandle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. /li liDeliver remote and on-site technical support for troubleshooting and resolving product issues. /li liAnalyze technical requirements for customer bids and proposals. /li liDesign and deliver solutions based on TP-Link products that meet customers and business objectives. /li liCollaborate with sales and engineering teams to ensure successful implementation of solutions. /li liWork directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships. /li liCoordinate with L3 Support teams (RD, testing, product) to diagnose and resolve advanced technical challenges. /li liDeliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.
/li liConduct technical training for external customers to help them better understand and utilize products. /li liUpdate and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. /li liGather feedback from customers regarding product performance and usability. /li liParticipate in the validation and testing of new products to ensure technical readiness for market entry. /li /ul h3Qualifications: /h3 h3Education Experience: /h3 ul liBachelor's degree in computer science, Information Technology, Telecommunications, or a related field. /li li3+ years of experience in technical support, enterprise network solutions, or a related role. /li /ul h3Technical Skills: /h3 ul liStrong understanding of networking protocols and network architectures. /li liHands-on experience with enterprise level networking devices, including routers, switches, and wireless access points. /li liProficiency in analyzing logs, packet captures, and designing technical solutions. /li liExperience with bid analysis and crafting technical solutions for enterprise customers is a plus. /li /ul h3Skills: /h3 ul liExcellent written and verbal communication skills in English/Italian. /li liStrong customer service mindset with a proactive approach to problem-solving. /li liAbility to work collaboratively with cross-functional teams. /li liRespond to urgent cases, including those requiring attention outside of regular working hours. /li liRelevant certifications such as CCNA, CCNP, or equivalent certifications. /li liExperience providing training to internal teams and external customers. /li liFamiliarity with technical support for enterprise-level clients. xrdztoy /li liExperience in ticketing system such as Zendesk. /li /ul /p #J-18808-Ljbffr