TRICARE Beneficiary Services Representative

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TRICARE Beneficiary Services Representative (BSR) – Sigonella, Italy Join our Leidos TRICARE team. This role supports active‐duty military members and families by providing beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Key Responsibilities Verify benefits & enrollment: process enrollments, disenrollments, portability transfers, and related activities via the Defense Online Enrollment System (DOES) and MHS Genesis.
Primary Care Manager (PCM) changes: follow Military Treatment Facility (MTF) guidelines to perform individual and batch PCM updates.
Provide education & customer service: offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries in person and over the phone.
Claims assistance: provide basic claims status updates and support.
Conduct briefings: lead informational sessions for events such as in/out processing, maternity, and pre‐separation/retirement.
Data management: collect and record daily activities and Other Health Insurance (OHI)



information into applicable systems.
Assess & elevate issues: evaluate assistance needs and refer or elevate complex issues for resolution.
Compliance & confidentiality: comply with HIPAA regulations, maintain PHI confidentiality, and complete required training.
Collaborate & support: assist with remote support, train new team members, and perform other duties as assigned.
Basic Qualifications Bachelor's degree in a related field; or Associate's degree + 4 years specialized experience; or major certification + 4 years experience; or high school diploma + 8 years experience.
U.S. citizenship or SOFA/Command‐sponsored status as a dependent of an active‐duty service member, DoD employee, or U.S. contractor.
Missione visa, Soggiorno permit, and eligibility to obtain and maintain ADP IT III clearance (Non‐Sensitive Position, Tier 1).
3+ years of customer service experience.
Essential Skills Fluent in English with stron

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